GSS Infotech

Middleware Services

 
GSS Infotech has consistently met and exceeded our expectations throughout the project.
Young C. Chang

Director, The American Institute of Architects

Services » Middleware Services

Middleware Services

Business Challenge

Middleware is the enabling technology of enterprise application integration. It describes a piece of software that connects two or more software application, allowing them to exchange data. Middleware solutions enable to align IT Infrastructure with an organization's business objectives and create value in the process.

However, middleware solutions are complex and need to be implemented and managed efficiently. Middleware also puts considerable strain on an organization's IT budget while increasing the risk for business disruptions.

We provide our client's with Middleware services that integrate business processes, applications and platforms. We help our client's optimize IT environments, generate higher returns on middleware investments, and ultimately yield greater business value from IT expenditure.

We offer a plethora of services to help our clients migrate from existing middleware products and enable them to rapidly deploy new products in their existing IT infrastructure. We are adept at helping our clients successfully plan, configure, install, test and integrate their products which, in turn, helps reduce the capital expenditure (Capex) and operational expenditure (Opex), In addition, our Middleware services also help our client's to reduce business risks and enhance return on investment.

Service Highlights:

We perform administration tasks encompassing all areas including:
  • Systems monitoring and Uptime management
  • Performance management and Fault management
  • Resource management and Patch management
  • Backup and Recovery management
  • Security management and Space management
  • Technical Support management and On Request activities
  • Documents and Reports

Our clients can determine the scope of work as per their specific needs. They can also drill down to the level of customization wherein they can choose whether they want us to perform specific tasks or manage the system completely. Further, we also facilitate our clients with the option of having our consultant Onsite, getting on visit or remote based support, or calling us "On Demand".

Our support team can be reached through multiple touch points which include:
  • Toll-free access number;
  • Web based Help Desk software
  • Email

Projects

We have successfully executed numerous projects for various Middleware products. The projects comprised of a combination of the following activities:
  • Installation & configuration
  • Application & forms-reports deployment
  • Migration from development to production
  • Performance tuning
  • Implementation of back-up & recovery plan
  • Upgrades
  • Troubleshooting

The Middleware products supported by us include:
  • Oracle Application Server (OAS) Version (9i,10g,11g)
  • Oracle WebLogic Server (Version 8,9,10)
  • Oracle Identity Management 11g
  • Oracle Fusion Middleware 11g | Oracle SOA Suite (Development and Admin)
  • IBM WebSphere Application Server (IBM WAS V 5.x,6.x,7.x)
  • IBM WebSphere MQ (IBM WMQ) Version (V5,V6 & V7)

The Big Picture

The comprehensive portfolio of our support ranges from comprehensive onsite support to complete best-in-class remote support to "On Demand" support for a client's Middleware infrastructure. The edge that we bring in terms of Middleware solutions can be listed as below:
  • Onsite and remote management capabilities
  • Highly skilled technology professionals
  • Industry leading expertise in managing information infrastructure
  • Comprehensive management or day-to-day monitoring or "On Demand" support
  • Distinct management methodologies, ITIL best practices, industry standard processes