GSS Infotech

SAP Services

 
GSS Infotech has consistently met and exceeded our expectations throughout the project.
Young C. Chang

Director, The American Institute of Architects

Services » SAP Services

SAP Services

Our SAP service offerings deliver a combination of flexibility, reliability, security and performance that is imperative for today's businesses.We employ a variety of tools and accelerators based on our experience of executing numerous implementation and support projects. We, thus, provide our clients with seamless, cost-effective and highly reliable services.

Our commitment is to always deliver robust services and deploy industry best practices. We attain this through Service Level Commitments with our clients throughout the contract periods, often delivering immediate tangible value beyond contractual commitments.

SAP Application Support Service:

Functional
  • Sales & Distribution
  • Production Planning
  • Material Management
  • Quality Management
  • Project Systems
  • Financial
  • Costing
  • Human Resources
  • Business Warehouse
  • Business Objects

Technical
  • ABAP
  • Process Integration (XI)
  • Enterprise Portal

Basis
  • Systems monitoring
  • Users administration
  • Change and Transport Management
  • Client Administration
  • OSS Notes application
  • Performance Monitoring & Tuning
  • Back-up solutions
  • Spool administration
  • SAP Upgrade

Benefits
  • Uninterrupted support throughout the year
  • 24x7 availability of advanced technology skills through a specialised technology group
  • End-to-end solutions and services capability
  • Globally benchmarked industry practices in service delivery and documentation
  • Highest Quality of Service and efficiency

Delivery Models:
  • Onsite model based on the client / site specific requirements
  • Remote model through a 24x7 ISO 27001 certified NOC
  • A Hybrid of both Onsite and Remote model

SAP Upgrade Services:

SAP offers new solutions based on newer technologies. These are available to the customers as version upgrades and Enhancement Packs (EHP). We offer the following specialized services:
  • EHP Upgrade
  • Solution Manager Upgrade
  • BI/ BW Upgrade
  • SAP Kernel Upgrade
  • Database upgrade

Technology Project Offerings:
  • High Availability & Disaster Recovery Implementation
  • Platform /OS/DB Migration
  • Integration Projects
  • Solution Manager Implementation & configuration
  • Performance Tuning & Database reorganization

Resourcing Service Offering:

An organization has requirements for Software personnel for a certain period of time. The requirements may vary in terms of duration, skill set and experience.

We provide the services of its personnel to Clients for such assignments. These personnel operate as internal resources for the client organization. Further, they are supported and guided by oursenior team. This enables us to provide our clients with resources who manage the operational aspects of the project while the senior team provides strategic direction and guides them all the way. Hence, the approach and our model have proven to be extremely cost-effective to its clients. Most of our clients keep renewing their contract with us and have been referring us to other firms. This bears ample testimony to the fact that the services, support, flexibility and quality of work offered by us is unmatched.

The availability of a good pool of resources with the right skillset and experience reduces the risk of attrition while ensuring quality in the services provided.

We provide our clients personnel from SAP Modules such as SD, MM, PP, QM, PM, PS, FI, CO, HCM, BI, BO; Technical areas such as ABAP, PI, EP and BASIS ; and Project and Program Managers. Other than SAP, we have alsobuilt a great pool of resources skilled in Microsoft, .NET, JAVA, Oracle.